Our system modules can be used individually or together to always provide exactly the service you need for your drive technology – no matter when and where you need it.
The individual needs of our customers can vary widely depending on application. Sometimes professional startup support is needed. Other times the focus is on inspections, maintenance or application programming.
This is why we offer support where you need it: A modular system of services that are based on decades of practical and extensive experience.
The contents of each of these modules can be fully customized. In addition, every module is designed so flexibly that you can combine individual contents to suit your needs perfectly without difficulty. We will work with you to create your tailored service package to ensure high availability in your drive technology.
Our service organizations in over 77 Drive Technology Centers worldwide ensure that complete drives and spare parts are readily available – in many regions even within 24 hours. From preventative maintenance, fault management and the 24h Service Hotline to transportation logistics, SEW-EURODRIVE gives you the reliability you need for your drive system!
We offer the following services:
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| Overview | |
|---|---|
 24h Service Hotline Our service specialists offer extended service hours and availability. Whether you require spare parts, a replacement unit, an urgent repair, or have a technical question relating to drive engineering and automation, qualified staff will be ready to assist you. |
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 .Installation Consulting Service If you need help choosing the right SEW products or if you need assistance with project planning, reliable installation, or startup our experts are here to support you. |
 Startup Service Qualified engineers will support you and make sure that your start-up runs smoothly. You can decide to what extent you require support: from installation, electronic set-up, test-run, optimization, to on-site training. |
 Application Programming Service We offer customized software for maximum flexibility. Intelligent programming by SEW-EURODRIVE allows all drives to be optimally suited to the application, regardless of its complexity. |
 Inspection and Maintenance Service Failures can be reduced and even prevented with the right inspection and maintenance strategy. We’ll help you to design the ideal strategy and our specialists will carry out inspection and maintenance activities for your drives, both in-house and on-site. |
 Repair Service SEW-EURODRIVE provides an optimal repair for electro-mechanic and electronic drive products. During a repair, we replace both defective and affected components and upon request, provide a service report. |
 Spare Parts Service We make selecting and ordering of spare parts as convenient as possible with our online tools. And because we know that the spare parts service is typically urgent, we can offer same day shipping of stocked parts in most cases. |
 Express Assembly Service Downtime creates significant losses that can disturb the supply chain. Regardless of whether you require motors, gear-motors or even electronic products in a hurry, we’ll make sure your production is up and running with our extended service hours. |
 Industrial Gear Unit Service Our CDS® service portfolio is also available for industrial gear units. Take advantage of our comprehensive technical expertise to ensure the reliability of your operation and processes. From startup to retrofitting, our service experts are there with advice and assistance |
 Pick-Up and Delivery Service We are not just the prime choice when it comes to drive engineering and automation but also when it comes to transportation and procurement logistics. Our Pick-Up and Delivery Service offers more than just fast pick-up or delivery – we also support you in disassembling and/or reassembling components and devices. |
 Retrofit Service In addition to providing you with advice, we will also support you with project planning and the modernization of your existing drive technology. With modern drive technology, you’re able to decrease energy and maintenance costs and increase the productivity of your systems. |
 Condition Monitoring Service We create and implement entire concepts for you, from initial consulting and designing of the optimal analysis method to installation and diagnostics. This approach includes measurement, interpretation and visualization of defined parameters that are then forwarded to your maintenance system. |
 CDM® Maintenance Management Failures can be reduced and even prevented with the right inspection and maintenance strategy. We’ll help you to design the ideal strategy and our specialists will carry out inspection and maintenance activities for your drives, both in-house and on-site. |
 Training Service Training is taken seriously at SEW-EURODRIVE. In this respect, customers and employees are treated with equal importance. We provide both ready-made and custom training packages to meet your individual needs. Plus, you may decide where the training takes place. |
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