Midwest Region - Troy, OH
Service Coordinator (1st shift) - OH
This position involves coordinating the return of SEW-EURODRIVE products to the Troy facility for repair, analysis, or restock. The coordinator will schedule repairs and analysis in the most expeditious manner to meet customer needs.
Work Hours
Normal work hours are 8:00 am – 5:00 pm, Monday – Friday
Actual Tasks
- Issue RGA numbers to customers and associates for returned goods.
- Obtain accurate and detailed information relating to why goods are being returned.
- Provide accurate quotations for repair and/or restock of returned goods.
- Maintain RGA log of all returned goods.
- Compile monthly reports to include trends, reasons for returns, and the total number of returned goods.
- Coordinate damaged shipment claims with UPS and common carriers.
- Coordinate and schedule repairs with assembly personnel.
- Coordinate electronic repair with SEW-EURODRIVE Sales Service personnel.
- Assist regional engineering with support documentation.
- Maintain complete and accurate records.
- Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
- Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
- Read and understand supporting documentation for the work area.
- Perform other tasks as requested.
Skills and Abilities
- Ability to perform all tasks listed above to the Company’s expectations.
- Ability to work in a fast paced environment with continuous interruptions.
- Must have good oral and written communication and organizational skills.
- Ability to follow instruction, written and verbal.
- Ability to organize workload for timely accomplishment of work.
- Ability to communicate with all Company employees in a positive and professional manner. Ability to appropriately handle stress and interact with others.
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel.
- Ability to adapt to constant changes in priorities as set forth by customers.
- Must be knowledgeable of the SAP computer system.
- Excellent knowledge of SEW-EURODRIVE products required.
- Must be thorough and detailed oriented.
- Ability to work independently.
- Always be fair and courteous to fellow employees, customers, suppliers, or people who work on behalf of the Company. If you decide to make complaints or criticism, avoid making statements that reasonably could be viewed as malicious, obscene, profane, threatening or intimidating, or disparaging to customers, employees or suppliers, or people who work on behalf of the Company, or that might constitute harassment or bullying. Examples of such conduct might include offensive comments meant to intentionally harm someone’s reputation or comments that could contribute to a hostile work environment on the basis of race, sex, disability, religion, or any other status protected by law or Company policy. Do not be insubordinate to Company supervisors or managers.
About SEW-EURODRIVE
SEW-EURODRIVE is a global leader in the power transmission and industrial motion technology. From airport logistics to industrial processes, we keep the world moving. We offer great opportunities and an excellent 100%-paid group health plan for our employees.
Benefits for eligible employees include:
-
Medical Insurance
Includes Dental Plan, Vision Care, Audio Benefits, and Prescription Drug Card -
Life Insurance
Includes Accidental Death & Dismemberment benefit. -
Disability
Includes both Short-Term Disability and Long-Term Disability. -
Paid Vacation
Includes 2-weeks vacation per year, which increases after 5 years and 10 years of service -
Holiday Pay
Includes 12 paid holidays per year -
Retirement Benefits
Includes 401(k) with Contribution Matching and Profit-Sharing
Additional job requirements and responsibilities will be discussed during the interview process.