Southeast Region - Lyman, SC
IG - Customer Service Rep (1st shift)
Position involves providing a high level of technical and sales assistance for the Industrial Gear Products to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Primary duties is to observe, maintain and handle all quote & order requests designated to the IG Department
Job Experience / Hours
- Must exhibit good logic and technical knowledge.
- Normal work hours are 8:00 am – 5:00 pm, Monday – Friday.
Actual Tasks
- Work within SAP-CRM/ERP.
- Generation of quotations based on established sales policies.
- Handling order processing activities (order entry, order changes, shipment notifications).
- Perform sales support activities, such as coordinating clarifications on actual order issues (changes, shipments, CSP’s).
- Coordinate order entry activities and procedures.
- Closely monitor production and daily reports to ensure that orders are processed properly.
- Transmit & follow up all drawings to be sent via e-mail to customers for approval.
- Creation of order related commercial and technical documentation.
- Filing and organizing customer documents.
- Support Quality Management System procedures.
- Complete required documentation completely, promptly and accurately.
- Provide sales support to IG Regional Sales Managers, District Sales Managers, direct OEM and User accounts.
- Obtain and maintain a working knowledge of SEW–EURODRIVE’s entire product line and other Industrial Gear products.
- Possess and maintain a valid Driver’s License and driving record satisfactory to SEW-EURODRIVE or otherwise be able to transport yourself to and from various locations, including customer facilities, to engage in diverse business activities.
- Follow all customer safety rules, including the passing of any required drug screens.
- Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
- Assess each situation and do not perform any tasks for which he/she feels is unsafe, on which he/she has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
- Read and understand supporting documentation for the work area.
- Perform other tasks as requested.
Skills and Abilities
- Ability to perform all tasks listed above to the Company’s expectations.
- Must be currently eligible and authorized to work in the United States on an ongoing indefinite basis.
- Ability to work in a fast paced environment with continuous interruptions.
- Must have good oral and written communication and organizational skills.
- Ability to follow instruction, written and verbal.
- Ability to organize workload for timely accomplishment of work.
- Ability to communicate with all Company employees in a positive and professional manner.
- Ability to appropriately handle stress and interact with others.
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel.
- Must be able to occasionally lift up to 30 lbs.
- Must be able to occasionally lift up to 50 lbs.
- Must be able to prioritize and manage time effectively.
- Ability to read and understand parts lists, catalogs, price books, general factory instructions and other technical documents.
- Must exhibit good logical technical knowledge.
- Always be businesslike and professional to fellow employees, customers, suppliers, or people who work on behalf of the Company. If you decide to make complaints or criticism, avoid making statements that reasonably could be viewed as malicious, obscene, profane, threatening or intimidating, or disparaging to customers, employees or suppliers, or people who work on behalf of the Company, or that might constitute harassment or bullying. Examples of such conduct might include offensive comments meant to intentionally harm someone’s reputation or comments that could contribute to a hostile work environment on the basis of race, sex, disability, religion, or any other status protected by law or Company policy. Do not be insubordinate to Company supervisors or managers.
Environmental
- Work within SEW-EURODRIVE office environment with ability to operate equipment including telephones, computers, and fax machines.
- Work in Wellford office.
- Remain continuously within the normal work area.
- Position requires regular, predictable and punctual attendance and ability to work overtime as required, including weekends.
- Normal work hours are 8:00 am – 5:00 pm, Monday – Friday, with 1 hour for lunch and breaks combined.
- Wear OSHA approved personal protective equipment (PPE) where required by Company policy or where necessary as dictated by safe practice.
- Normal tasks accomplished at a desk, must be capable of accessing files, and moving and lifting binders and reports. At times job may require working in the Assembly plant or at customers’ locations.
About SEW-EURODRIVE
SEW-Eurodrive is a global leader in the power transimission and industrial motion technology. From airport logistics to industrial processes: we keep the world moving. We offer great opportunities and an excellent 100% paid group health plan for our employees.
Benefits for eligible employees include:
-
Medical Insurance
Includes Dental Plan, Vision Care, Audio Benefits and Perscription Drug Card -
Life Insurance
Includes Accidental Death & Dismemberment benefit. -
Disability
Includes both Short Term Disability and Long Term Disability. -
Paid Vacation
Includes 2-weeks vacation per year, which increases after 5 years and 10 years of service -
Holiday Pay
Includes 12 paid holidays per year -
Retirement Benefits
Includes 401(k) with Contribution Matching and Profit Sharing
Additional job requirements and responsibilities would be discussed during the interview process.