Northeast Region - Bridgeport, NJ
Engineering - Field Service Technician (1st shift) - Bridgeport, NJ
Currently the position involves providing technical assistance and troubleshooting/repair of SEW-EURODRIVE electronic controllers and other electro-mechanical equipment which includes frequent travel to Customer sites.
Experience and Educational Requirements
Associates Degree in Electronic Engineering/Technology or equivalent, plus 3 years’ experience with industrial drives.
Actual Tasks
- Provide technical assistance and troubleshooting/repair of SEW-EURODRIVE electronic and electro/mechanical products to customers.
- Provide technical assistance over SEW approved media (i.e. phone, e-mail) and at customer site.
- Provide assistance to other SEW departments when needed.
- Assist in setting up electronic controllers for customer orders.
- Conduct warranty analysis of SEW product and provide warranty reports
- Attend meetings, seminars, trade shows, conduct field service and assist customers with application expertise.
- Assist SEW-EURODRIVE personnel and customers with application expertise including both mechanical and electrical design engineering.
- Catalog and maintain technical information relating to SEW-EURODRIVE products and applications.
- Generate material for and conduct maintenance and product seminars and trainings.
- Provide technical, promotional and sales support to all customers and SEW-EURODRIVE personnel.
- Handle complaints of field failures and evaluate all products returned for warranty analysis, document inspections/complaints, generate reports and administrative warranty decisions in accordance with SEW-EURODRIVE established procedures.
- Assist with training regional personnel and customers.
- Provide engineering expertise and support for SEW plant.
- Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
- Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
- Frequently travel on Company business to any required destination domestically as well as overseas. Frequently stay overnight for extended periods of time, obtain lodging, and occasionally conduct business in the evenings, weekends, and holidays and outside of normal business hours.
- I recognize that all the foregoing job requirements are considered essential functions of this position. I confirm I am able to perform all of them with or without reasonable accommodation. However, I understand that SEW-EURODRIVE will provide reasonable accommodation to disabled applicants if such accommodations would allow the individual to then perform the essential functions of the job, unless doing so would create an undue burden or hardship.
- Follow all customer safety rules, including the passing of any required drug screens.
- Read and understand supporting documentation for the work area.
- Perform other tasks as requested.
Skilla and Abilities
- Ability to perform all tasks listed above to the Company’s expectations. Must be currently eligible and authorized to work in the United States on an ongoing indefinite basis.
- Ability to work in a fast paced environment with continuous interruptions.
- Must have good oral and written communication and organizational skills.
- Ability to follow instruction, written and verbal.
- Ability to organize workload for timely accomplishment of work.
- Ability to communicate with all Company employees in a businesslike, professional manner.
- Ability to appropriately handle stress and interact with others.
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel.
- Associates Degree in Electronic Engineering/Technology or equivalent, plus 3 years’ experience with industrial drives.
- Ability to read and understand parts lists, catalogs, price books, general factory instructions and SEW-EURODRIVE customer service procedures.
- Ability to understand nomenclature and number assignments of the SEW-EURODRIVE products.
- Ability to operate various test instruments, i.e., multimeters, oscilloscopes, strip chart recorders, etc.
- Must have experience with AC variable frequency controllers and servo motor controllers.
- Basic soldering skills.
- Must become knowledgeable in the applications of the customers’ equipment.
- Must have strong initiative in order to solve problems which fall outside of documented processes. This requires the ability to collect and interpret information into solutions that are in the best interest of the company.
- Must have strong computer programming skills and background.
- Knowledge of various types of PLC’s and ability to troubleshoot and modify programs.
- Experience with industrial fieldbuses (DeviceNet, Profibus) preferred.
- Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.
- Ability to read control wiring diagrams.
- Always be businesslike and professional to fellow employees, customers, suppliers, or people who work on behalf of the Company. If you decide to make complaints or criticism, avoid making statements that reasonably could be viewed as malicious, obscene, profane, threatening or intimidating, or disparaging to customers, employees or suppliers, or people who work on behalf of the Company, or that might constitute harassment or bullying. Examples of such conduct might include offensive comments meant to intentionally harm someone’s reputation or comments that could contribute to a hostile work environment on the basis of race, gender, disability, religion, sexual orientation, or any other status protected by law or Company policy. Do not be insubordinate to Company supervisors or managers.
Environmental
- Work within SEW-EURODRIVE office environment with ability to operate equipment including telephones, computers, and fax machines.
- Work in Bridgeport, NJ office.
- Remain continuously within the normal work area.
- Position requires regular, predicable, and punctual attendance and ability to work overtime as required, including weekends.
- Normal work hours are 8:00 am – 5:00 pm, Monday – Friday, with 1 hour for lunch and breaks combined.
- Be on call 24 hours per day 7 days per week.
- Wear OSHA approved personal protective equipment (PPE) where required by Company policy or where necessary as dictated by safe practice.
- Ability to work within SEW-EURODRIVE production environment with exposure to all kinds of oils, and various chemicals (complete list available upon request). Work within various customer facilities performing sales/service/repair work. Will be exposed to various industrial environments.
- Ability to travel in various modes of transportation for extended periods of time including but not limited to an automobile or airplane.
- Must be able to stand continuously when in production environment.
About SEW-Eurodrive
SEW-Eurodrive is a global leader in the power transimission and industrial motion technology. From airport logistics to industrial processes: we keep the world moving. We offer great opportunities and an excellent 100% paid group health plan for our employees.
Benefits for eligible employees include:
-
Medical Insurance
Includes Dental Plan, Vision Care, Audio Benefits and Prescription Drug Card -
Life Insurance
Includes Accidental Death & Dismemberment benefit. -
Disability
Includes both Short Term Disability and Long Term Disability. -
Paid Vacation
Includes 2-weeks vacation per year, which increases after 5 years and 10 years of service -
Holiday Pay
Includes 12 paid holidays per year -
Retirement Benefits
Includes 401(k) with Contribution Matching and Profit Sharing
Additional job requirements and responsibilities would be discussed during the interview process.