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CDS® – Complete Drive Service

SEW-EURODRIVE’s Service strategy revolves around a simple factor: Satisfied customers.
In order to optimally support our customers’ maintenance, service and production activities,
we offer a scalable service portfolio: CDS® – Complete Drive Service. Our services have
been thoughtfully designed together with our customers, in order to optimally meet all gear,
gear-motor, motor and drive electronic service needs. From preventative maintenance, fault
management and 24h service hotline, through to express assembly, transportation logistics,
SEW-EURODRIVE gives you the confidence you need for your drive system!


The CDS® modules at a glance

 

24h Service Hotline 1-888-SEW-3876:
Our service specialists offer extended service hours and availability. Whether you require spare parts, a replacement unit, an urgent repair, or have a technical question relating to drive engineering and automation, qualified staff will be ready to assist you.


 

Application Programming:
We offer customized software for maximum flexibility. Intelligent programming by SEW-EURODRIVE allows all drives to be optimally suited to the application, regardless of its complexity.


 

Express Assembly Service:
Downtime creates significant losses that can disturb the supply chain. Regardless of whether you require motors, gear-motors or even electronic products in a hurry, we’ll make sure your production is up and running with our extended service hours.


 

Start-up:
Qualified engineers will support you and make sure that your start-up runs smoothly. You can decide to what extent you require support: from installation, electronic set-up, test-run, optimization, to on-site training.


 

Retrofit Service:
In addition to providing you with advice, we will also support you with project planning and the modernization of your existing drive technology. With modern drive technology, you’re able to decrease energy and maintenance costs and increase the productivity of your systems.


 

Repair Service:
SEW-EURODRIVE provides an optimal repair for electro-mechanic and electronic drive products. During a repair, we replace both defective and affected components and upon request, provide a service report.


 

Training Service:
“Training” is taken seriously at SEW-EURODRIVE. In this respect, customers and employees are treated with equal importance. We provide both ready-made and custom training packages to meet your individual needs. Plus, you may decide where the training takes place.


 

Inspection and Maintenance Service:
Failures can be reduced and even prevented with the right inspection and maintenance strategy. We’ll help you to design the ideal strategy and our specialists will carry out inspection and maintenance activities for your drives, both in-house and on-site.


 

Installation advice service:
If you need help choosing the right SEW products or if you need assistance with project planning, reliable installation, or startup our experts are here to support you.


 

Spare Parts Service:
We make selecting and ordering of spare parts as convenient as possible with our online tools. And because we know that the spare parts service is typically urgent, we can offer same day shipping of stocked parts in most cases.


Your advantages:

CDS® – The modular service portfolio

SEW-EURODRIVE’s modular service portfolio gives you the assurance that you need by offering
a complete, future-oriented and cost efficient service concept in all areas of drive technology.

Plan variably, react flexibly

The service requirements vary through the different stages of your equipment’s life cycle.
Because the modules can be planned and changed on short notice, you have flexibility for the future.

Green light for your production

With your individually tailored service package, you’ll always have an ideal solution for avoiding
downtime. We call this solution CDS® – Complete Drive Service. Or simply “green light for your production”

Contact

Production, Assembly, Sales,
Service

Southeast Region
SEW-EURODRIVE INC.
1295 Old Spartanburg Highway
P.O. Box 518
Lyman, S.C. 29365
Tel.: +1 864 439-7537
cslyman@seweurodrive.com

Assembly, Sales, Service

Northeast Region
SEW-EURODRIVE INC.
Pureland Ind. Complex
2107 High Hill Road, P.O. Box 481
Bridgeport, New Jersey 08014
Tel.: +1 856 467-2277
Fax: +1 856 845-3179
csbridgeport@seweurodrive.com

Midwest Region
SEW-EURODRIVE INC.
2001 West Main Street
Troy, Ohio 45373
Tel.: +1 937 335-0036
Fax: +1 937 332-0038
cstroy@seweurodrive.com

Southwest Region
SEW-EURODRIVE INC.
3950 Platinum Way
Dallas, Texas 75237
Tel.: +1 214 330-4824
Fax: +1 214 330-4724
csdallas@seweurodrive.com

Western Region
SEW-EURODRIVE INC.
30599 San Antonio St.
Hayward, CA 94544
Tel.: +1 510 487-3560
Fax: +1 510 487-6433
cshayward@seweurodrive.com

 

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