Customer Service Representative 1st Shift
Position involves providing technical and sales assistance to SEW-Eurodrive customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and positive business attitude.
Experience and Educational Requirements
- Attain and keep current with the knowledge and skills required to provide information, service and assistance.
- Be available as assigned to accept all calls in a friendly, courteous manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
- Obtain required information and respond when necessary to complete action on inquiries/requests received.
- Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
- Provide assistance to other employees in a courteous and professional manner as required.
- Edit orders accurately for input into SAP/Configurator.
- Work with other departments as required to co-ordinate release of orders, expediting, parts purchasing and availability, and any customer specialty requirements.
- Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
- Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
- Read and understand supporting documentation for the work area.
- Perform other tasks as requested.
- Ability to perform all tasks listed above to the Company’s expectations.
- Ability to work in a fast paced environment with continuous interruptions.
- Must have good oral and written communication and organizational skills.
- Ability to follow instruction, written and verbal.
- Ability to organize workload for timely accomplishment of work.
- Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.
- Possess strong overall office skills, including use of computers, their applications, and other office equipment.
- Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel.
- Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
- Ability to learn and utilize the computer and work within the SAP System.
- Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.
Normal work hours are 8:00 am – 5:00 pm, Monday – Friday, with 1 hour for lunch.
Position requires regular and punctual attendance and ability to work overtime as required, including weekends
Additional job requirements and responsibilities would be discussed during the interview process.
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SEW-Eurodrive is an international leader in the power transmission industry. We offer great opportunities and an excellent 100% paid group health plan for employees. Benefits for eligible employees include:
- Medical Program
- Dental Plan
- Vision Care
- Audio Benefits
- Prescription Drug Card
- Life Insurance and Accidental
Death & Dismemberment
- Short Term Disability
- Long Term Disability
- 12 holidays/year
- Paid vacation
- Retirement Plan, including 401(k)
and Profit Sharing